Front of House Manager - Tribal Sand (Kilifi and Vipingo)
KILIFI, KENYA | FULL TIME
By Appointment Africa is proud to be the exclusive recruiter for Tribal Sand, a conservation-led, off-grid coastal hospitality property located on Bofa Beach, Kilifi and Vipingo.
The Front of House Manager will lead all guest-facing operations, ensuring a seamless, high-quality experience across accommodation, food and beverage and service delivery. This role carries full responsibility for service standards, commercial performance and guest satisfaction, while embedding conservation values into every interaction. Acting as the primary host and brand ambassador on site, the position leads and develops front-of-house teams, manages guest relationships and upholds the property’s ethos across all guest environments within this live-in leadership role.
Front of House Manager
Tribal Sand – Kilifi and Vipingo
Live-in Position
About Tribal Sand
Tribal Sand is a sophisticated, conservation-driven coastal hospitality property situated on Bofa Beach, Kilifi and Vipingo operating across multiple accommodation tiers. The property runs entirely off-grid using advanced solar infrastructure and large-scale reverse osmosis water systems. Alongside delivering an exceptional guest experience, Tribal Sand is committed to reef restoration, sustainable resource management and long-term environmental stewardship along the Kenyan coastline.
The infrastructure exists to protect the environment. This role safeguards the systems that make sustainable hospitality possible.
The docket for this job covers the following properties:
BOFA BEACH, Kilifi
Maya Kobe (Boutique hotel, 6 rooms)
Maya illai (8 villas and 8 Studios)
Off Duty Villa 4 rooms (currently under renovation)
Clubhouse (under construction)
Pickle Ball courts (under construction)
Beach Club
Kite School
Tribal Table Restaurant
In addition a newly purchased house next door to Maya Kobe and Maya illai will offer budget accommodation backpacker style with a bar and restaurant concept - this is under development.
Self Catering Villas:
Enkare Bofa (1 Villa, sleeps 10)
Sandbox (1 Villa, sleeps 8)
VIPINGO:
My Amani (1 Villa, sleeps 10)
The infrastructure exists to protect the environment. This role safeguards the systems that make sustainable
hospitality possible.
Role Purpose
To lead all guest-facing operations at Tribal Sand whilst driving disciplined commercial performance and ensuring conservation principles are visibly embedded in the guest experience. Conservation must sit at the front of your mind at all times.
Key Responsibilities
Guest Operations and Rooming
• Lead reception, room allocation and occupancy planning
• Oversee seamless guest movement from arrival to departure
• Coordinate closely with housekeeping to ensure room readiness and presentation standards
• Maintain high service standards across all accommodation classes
• Hosting clientele
Food and Beverage
• Oversee restaurant and bar operations
• Drive beverage and overall F&B revenue performance
• Ensure guests are consistently engaged and attended to
• Supervise stock control, procurement and margin management
• Maintain pricing discipline
Reporting and Budget Supervision
• Prepare weekly and monthly operational reports
• Monitor and supervise departmental budgets
• Own delivery of agreed monthly F&B revenue targets
• Oversee guest database management and repeat-guest strategy
• Manage online reputation across review platforms and ensure timely, professional responses
• Coordinate service delivery standards with key travel agents
• Oversee special dining experiences, chef residencies and hosted events
• Report directly to ownership on operational and commercial performance
Conservation Integration
• Ensure sustainable practices are embedded in front-of-house operations
• Communicate the property’s conservation ethos credibly and authentically
• Match the guest experience with environmental responsibility
Team Leadership
• Lead, mentor and hold accountable guest-facing teams
• Maintain discipline, presentation standards and operational order
Qualifications
• Relevant hospitality qualifications or experience in lieu of
• Demonstrated proficiency in hospitality reporting systems
• Strong financial supervisory literacy including budgeting, forecasting and margin analysis
• A minimum of five years FOH leadership experience in premium hospitality
• Experience in rooming, occupancy management and operational reporting
• Strong budget supervision and cost awareness
• Excellent communication skills
• Natural host with strong cultural intelligence
• Energetic, disciplined and hands-on
• Deep, genuine passion for conservation and sustainability
• Comfortable living on site
Success Measures
• Conservation visibly embedded in daily operations
• Strong guest satisfaction and retention
• Measurable growth in F&B revenue
• Clear operational reporting and budget control
• Strong training and mentorship skills
• Reduced requirement for direct founder intervention in routine operations
Tribal Sand is building a leadership structure that protects both environmental restoration and commercial performance. These roles carry responsibility, not simply authority
Ready to Take the Next Step?
Apply now and let us connect you with a role that aligns with your skills, experience, and career goals.