Shera B G Noorbhai
Non-Executive Director | Finance, Governance & Retirement Benefits Consulting
Shera B G Noorbhai
Shera is a strategic and results-driven Associate Actuary with extensive experience across finance, governance, retirement benefits consulting, investments, risk management, compliance, and customer experience. With a proven record in operational transformation and process optimisation, Shera has successfully implemented robust controls and delivered measurable impact across diverse functions. She is recognised for her pragmatic problem-solving, analytical rigour, and a leadership style that fosters team development, mentorship, and sustainable organisational growth. Adept at navigating complex regulatory environments, Shera works closely with stakeholders to protect brand integrity while enabling long-term success. She is now seeking opportunities to contribute her expertise at board level, where she can bring strategic insight, strong governance, and a forward-looking approach to organisational growth and sustainability.
Areas of Expertise & Services Offered
Location: Kenya, Uganda, Tanzania, Rest of World (Remote) Availability: Immediately
1.
Finance & Governance
2.
Retirement Benefits Consulting
3.
Risk & Compliance Management
4.
Strategic & Operational Planning
5.
Customer Experience (CX) Transformation
6.
Organisational Leadership & Mentoring
Key Achievements
1.
Achieved 80% cost reduction - by sourcing, developing, and implementing a new pensions administration and accounting software.
2.
Delivered a 75% improvement in scheme administration turnaround times and over 70% improvement in staff morale.
3.
Developed and maintained group-wide and company-specific risk registers, policies, and frameworks aligned with international best practices.
4.
Designed remedial action plans for retirement schemes to achieve minimum solvency requirements, successfully meeting targets within projected timelines.
5.
Developed and deployed post-retirement medical plans, one of which remains in successful long-term operation.
6.
Developed and deployed post-retirement medical plans, one of which remains in successful long-term operation.
7.
Scoped and implemented a new administration system within six months, delivering 75% faster processes, 80% lower costs, and significant improvements in staff engagement.
Professional Experience
Group Head, Governance, Risk & Compliance
Zamara Actuaries, Administrators & Consultants Ltd, Kenya
2019 – May 2024
Led governance, compliance, and risk management in 8 countries. Established compliance programs for regulatory adherence. Conducted risk assessments and implemented protective measures.
Executive Director
Corporate and Pension Trust Services Ltd (subsidiary of Zamara), Kenya
2018 – May 2024
Led the vision of retirement benefit schemes for impactful outcomes. Chaired trustee meetings, monitored providers, and optimized management. Worked with fund managers to balance risk and maximise returns.
Head of Complaints
Zamara Actuaries, Administrators & Consultants Ltd, Kenya
2018 – May 2024
Developed complaint management strategies. Resolved escalated complaints, collaborated with stakeholders, and ensured regulatory compliance. Introduced a tracking system for improved accountability and enhancements.
Head of Operations & Administration
Zamara Actuaries, Administrators & Consultants Ltd (formerly Alexander Forbes East Africa), Kenya
2015 – 2017
Delivered 80% cost savings through pensions software innovation.
Enhanced client satisfaction by 40% through streamlined workflows and operational excellence.
Built cohesive, high-performing teams and ensured regulatory compliance.
Co-Head / Head Actuarial Division
Alexander Forbes East Africa, Kenya
2007 – 2015
Directed strategic growth of the Actuarial Services Division.
Automated reporting processes, improving turnaround times by 30%.
Led and developed a team of 14 associates, ensuring timely, high-quality delivery.
Education & Training
Institute and Faculty of Actuaries
Institute of Actuaries
Postgraduate Diploma – Actuarial Management (2001–2002),
City University, London
BSc (Hons) Actuarial Science (1994–1997),
University of Kent, Canterbury
Certificate of Proficiency (2021),
TDPK, College of Insurance
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