Camp Manager (Front of House)- Luxury Hospitality

Vanessa Strong • January 16, 2026

MAASAI MARA, KENYA | FULL TIME


By Appointment Africa is proud to be the exclusive recruiter for a prestigious heritage luxury safari camp located in remote and ecologically sensitive wilderness areas in the Maasai Mara with a strong legacy in conservation and community stewardship.


The Camp Operations Manager will be responsible for ensuring the efficient sustainable and cost-effective functioning of all camp infrastructure logistics systems and support services while supporting the camp’s long-standing conservation values operational excellence and environmental responsibility

Camp Manager (Front of House)- Luxury Hospitality


Purpose

To ensure a world-class guest experience by leading and improving standards in luxury hospitality, client service and front-facing operations in a conservation-focused environment. Uphold the company’s heritage, sustainability ethos and commitment to excellence through highly personalised service delivery.


Duties and Responsibilities 

  • Oversee the full guest experience from arrival to departure
  • Supervise front-facing staff, training and performance reviews
  • Maintain and elevate service, housekeeping and food & Camp beverage standards
  • Implement feedback systems and respond to guest needs proactively
  • Coordinate guest experiences, special moments and daily offerings
  • Liaise with reservations and ensure accurate guest information is shared
  • Uphold cultural, ecological and conservation values during guest interactions
  •  Act as the primary host and brand ambassador for the camp
  • Proficient in google workspace
  • Perform any other job that may be assigned to you from time to time.


Key Deliverables 

  • Monthly Guest Satisfaction Summary & Camp Trends
  • Service Team Performance Reports
  • Incident and Complaints Register with Resolution Tracking
  • Training logs and SOP adherence for hospitality staff
  • Guest experience innovation proposals
  • Spa and shop performance reports


Working Contacts 

  • Internal: All camp department heads, Nairobi HQ and fellow Camp Manager – Operations
  • External: Guests, agents, travel partners, local communities, media representatives


Supervisory Responsibility 

  • Front Office / Guest Services, Kitchen Camp; Bar Team, Housekeeping Camp; Laundry, Spa & CampWellness, Shop Staff, Guest Experience Personnel


Experience

• Degree or Diploma in Tourism Management or equivalent

• Minimum 5 years (in a similar position) in safari hospitality, experience with international guests

• Strong leadership, budgeting, problem-solving skills

• Strong people skills



Ready to Take the Next Step?

Apply now and let us connect you with a role that aligns with your skills, experience, and career goals.

< Older Post

Newer Post >