Operations Manager – Lewa House
KENYA | FULL TIME
By Appointment Africa is proud to be the exclusive recruiter for Lewa House, a family-run eco-safari lodge located within the Lewa Wildlife Conservancy, one of Africa’s most successful conservation models. Lewa House is known for delivering relaxed, family-style safaris that prioritise sustainability, guest connection, and community-driven conservation.
The
Operations Manager will play a crucial leadership role, ensuring that the behind-the-scenes operations across departments—including F&B, housekeeping, maintenance, guides, and vehicle logistics—run with precision, care, and excellence. This live-in position is ideal for someone who combines operational leadership with a deep appreciation for conservation and East African hospitality.
Post : Operations Manager
Location: Lewa House, Lewa Wildlife Conservancy, Kenya
Reporting to: Directors
Vision and Mission of Segera
Mission
Lewa House is dedicated to creating exceptional, family-friendly safari experiences that are rooted in conservation, community, and connection. We aim to immerse guests in the beauty of Lewa while offering warm, intuitive hospitality and contributing meaningfully to the protection of Kenya’s natural and cultural heritage.
Job Overview
Lewa House is seeking a proactive and experienced operations leader to manage and coordinate all back-of-house lodge functions. You will collaborate with department heads and the hosting team to ensure seamless daily operations that uphold the property’s renowned guest experience and sustainability-first approach.
Key Responsibilities
Team Oversight & Daily Operations
- Supervise all operational staff (kitchen, housekeeping, laundry, guiding, gardening, etc.)
- Facilitate regular training and skill development across teams
- Ensure smooth coordination between front and back of house
- Manage scheduling and workflow to meet guest and lodge standards
Food & Beverage Management
- Oversee ordering, stock control, and hygiene in all F&B operations
- Collaborate with kitchen and waitstaff HODs to ensure timely, high-quality meals
- Maintain family-style dining standards and service training
Housekeeping, Grounds & Maintenance
- Work with HODs to uphold cleanliness and comfort in cottages and shared spaces
- Oversee landscaping in line with the natural aesthetics of Lewa House
- Ensure prompt and professional maintenance of all lodge infrastructure
Vehicle & Guide Management
- Support coordination of guide schedules and activity briefings
- Oversee safari vehicle maintenance, repairs, and fuel tracking
- Ensure conservation-aligned vehicle usage and reporting
Finance & Reporting
- Manage procurement and stock control for F&B, housekeeping, and maintenance
- Monitor operational costs and vehicle usage data
- Prepare monthly operational and cost reports for leadership
Sustainability Leadership
- Champion sustainability practices across lodge operations
- Implement and maintain eco-friendly systems and procedures
- Lead staff training on environmental standards and reporting
Requirements
- Minimum 5 years’ experience in senior lodge operations, with multi-department oversight
- Proven team leadership and coordination skills
- In-depth knowledge of sustainable tourism and eco-lodge systems
- Financial skills for budgeting, stock management, and reporting
- Tech-savvy: Excel/Office 365, ResRequest, inventory systems
- Strong communicator with a passion for guest experience and nature
- Fluent in English; Swahili a plus
What We Offer
- Competitive salary: KES 200,000–300,000 gross, depending on experience
- Live-in benefits: accommodation, meals, uniforms, utilities, health insurance
- Live-off benefits: health insurance, work meals, uniforms, and transport from public road to lodge
- Opportunity to work within the globally respected Lewa Wildlife Conservancy
- Be part of a purpose-driven, supportive, and conservation-focused team
Ready to Take the Next Step?
Apply now and let us connect you with a role that aligns with your skills, experience, and career goals.