Lodge Host & Front of House Manager - Lewa House

KENYA | FULL TIME

By Appointment Africa is proud to be the exclusive recruiter for Lewa House, an intimate, family-run safari lodge located in the heart of the Lewa Wildlife Conservancy in northern Kenya. Lewa House is a model for sustainable tourism, conservation, and authentic Kenyan hospitality.

The Lodge Host & Front of House Manager will be responsible for curating warm, family-style experiences for guests while managing front-of-house operations and coordinating guest logistics. This live-in role is ideal for a personable and intuitive hospitality professional who thrives in nature, loves storytelling, and enjoys connecting deeply with guests.

Post : Lodge Host & Front of House Manager

Location: Lewa House, Lewa Wildlife Conservancy, Kenya

Reporting to: Directors

Vision and Mission of Segera

Mission

Lewa House is dedicated to creating exceptional, family-friendly safari experiences that are rooted in conservation, community, and connection. We aim to immerse guests in the beauty of Lewa while offering warm, intuitive hospitality and contributing meaningfully to the protection of Kenya’s natural and cultural heritage.

Vision & Goals

As a lodge embedded in one of Africa’s most respected wildlife conservancies, Lewa House aspires to be a beacon for low-impact luxury, conservation storytelling, and immersive cultural experiences. We strive to deliver heartfelt service while building long-term guest relationships grounded in authenticity, trust, and environmental responsibility.

Key Responsibilities

Family-Style Guest Hosting

• Welcome and connect personally with guests, making them feel at home
• Host meals, sundowners, and lodge activities with warmth and professionalism
• Intuitively read guest needs and tailor their experience
• Facilitate flexible, family-friendly stays with engaging activities for children

Ongoing Client Relationships

• Curate stories, images, and video from lodge life to feed social media and digital communications
• Manage the guest CRM, maintaining accurate preferences and histories
• Write and distribute blog posts, newsletters, and email updates
• Contribute to marketing strategy and content ideas that reflect Lewa House’s values

Front of House Oversight

• Oversee room preparation, housekeeping coordination, and public space upkeep
• Ensure smooth daily logistics including safari schedules and guest activities
• Maintain daily communication with operational teams to ensure excellence in execution

Daily Operations

• Manage check-ins/check-outs and liaise with reservations and guest logistics
• Coordinate arrivals/departures with airlines and ground teams
• Maintain internal communications through lodge boards and HOD check-ins
• Liaise with the conservancy and external providers for activity planning

Qualifications & Attributes

• Minimum 5 years’ experience in a similar boutique lodge or family-run retreat
• Passionate about conservation, sustainability, and East African culture
• Naturally hospitable, conversational, and intuitive with guests
• Highly organized, adaptable, and comfortable with dynamic, off-grid living
• Proficient in Office 365, email systems, and lodge management tools (ResRequest, Essential, etc.)
• Fluent in English; Swahili or local language a plus

Working Conditions

• Live-in position at Lewa Wildlife Conservancy
• Emphasis on shared culture, respect for nature, and empowered local community
• Must be flexible to work early mornings, evenings, weekends, and holidays
• Commitment to low-impact living and sustainable tourism values

Remuneration & Benefits

• Competitive salary based on experience
• On-site accommodation, meals, internet access, and health insurance
• Be part of a mission-driven, conservation-focused family business
• Access to a vibrant social and professional community in Lewa Conservancy
  

Ready to Take the Next Step?

Apply now and let us connect you with a role that aligns with your skills, experience, and career goals.